FAQ

FAQ - General
FAQ - Payment Methods
FAQ - Shipment/Packaging
FAQ - Pumpkin Seed Oil
FAQ - Pumpkin Seeds
FAQ - Bamboo Shoot
FAQ - Beef Jerky
FAQ - Nut Health Bars
FAQ - Pumpkin Seed Bar

FAQ - General

Why do you use certified organic products?
It is our company's philosophy to use only high quality, nutritious products. To achieve this goal,  we use certified organic, or organically grown products wherever possible.

What is the origin of your different products?
Australian Tropical Products only sells products produced in Australia. Most products are produced locally on the Atherton Tablelands in Tropical North Queensland.

Do you accept cheques?
No,  we do not accept cheques with the Shopping Cart. We accept Pay Pal, Visa, Master Card and Money order.
If you do not have one of the mentioned payment options please contact us before proceeding with an order at sales@australiantropicalproducts.com.au.

If you do need to pay by cheque,  you will need to order manually. Please keep in mind, that we will not despatch products until your cheque has been cleared. An additional handling charge of $5 will apply.

Do you accept cash on delivery?
No. As an alternative,  please purchase a money order from Australia Post.   Please keep in mind, we do not send any products until payment has arrived.

I don’t have a Paypal account, how can I pay?
You do not need to have a Paypal account.  An alternative option is payment by credit card (Master or Visa card). The first time you use this method, you will be asked to register, however, in any future transactions, your registration will be recognised when you log in.

Why do you use  Express Post?
Our products are of the highest quality and it is important to us that they arrive at their destination, in Australia, as quickly and safely as possible. This is guaranteed by Australia Post's Express Service.

I can’t find an answer to my question in the FAQ’s. What can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au

Top of Page

FAQ - Pumpkin Seed Oil

What is so special about the unsaturated fatty acids in the organic “Walsh River Farm” Pumpkin Seed Oil?
Our organic Pumpkin Seed Oil contains unsaturated fats, for example Oleic acid OMEGA  9, linolenic acid  Omega 6 & Omega 3.

Does this  Pumpkin Seed Oil contain Vitamins?
Yes, the “Walsh River Farm“ Pumpkin Seed Oil is a great source of Vitamins
 A, B1, B2, B6, C, D, E, and Vitamin K.

Are there any minerals in Pumpkin Seed Oil?
Yes, the “Walsh River Farm” Pumpkin Seed Oil is a great source of many minerals, including Calcium and Magnesium, necessary for optimum health.

Are there Antioxidants in your Pumpkin Seed Oil?
Yes, recent research at the University of Graz (Austria) shows that
Pumpkin Seed Oil contains many more antioxidants than other vegetable oils.

What are the main uses for Pumpkin Seed Oil?
The main fields of application of our products are in different  kinds of salad dressings. They provide a deliciously nutty taste.  Just add a few drops to make a treat out of fish, prawns/shrimps, scrambled eggs, soups, Asian dishes, even vanilla ice cream, and many other goodies. See Recipes.

Can I boil Pumpkin Seed Oil or  use it in cooked meals?
The quality of Pumpkin Seed Oil will be lost if heated above 65 degrees C. It is ok if you drizzle the Pumpkin Seed Oil over cooked meals or for example in a soup.

How should I store Pumpkin Seed Oil?
The best way to store Pumpkin Seed Oil is in a dark & cool cupboard.  Sunlight and heat destroy the excellent quality of our oil.

Where do these special Pumpkin Seeds, used to produce the famous Pumpkin Seed Oil, come from?
Originally, Christopher Columbus brought pumpkins from South America to Europe.
Today, this very special type of pumpkin seed, from Austria,  carries the name of “Cucurbita Pepo Var Styriaca” or just  “Oil Pumpkin”.  It is a cold pressed Pumpkin Oil produced at the “Walsh River Farm” located in North Queensland…just for you….Give it a try, you’ll love it.

Where can I buy the “Walsh River Farm” Pumpkin Seed Oil?
Click the “Outlets” Button (in left panel), then on your “State”  on the map of Australia.
If “Australian Tropical Products” already has outlets in that state, these outlets will appear on you screen.
If “Australian Tropical Products” does not have an outlet in your chosen state, or the closest outlet is too far from your home, you can still order the products via our Web Page Shopping Cart.
If you would like to suggest a store you think might be interested in selling our products in your area,  please send us an e-mail to sales@australiantropicalproducts.com.au
We will keep you informed about the outcome of negotiations and reward you, if any positive arrangement results from your suggestion.

How does the Pumpkin Seed Oil get to my place?
In Australia by Australian Express Post.
International orders by Australia Post courier.

There is no answer to my question in the FAQ’s what can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au 

Top of Page

FAQ - Pumpkin Seeds

Do the pumpkin seeds offered by Australian Tropical Products have a shell?
No, this kind of Pumpkin Seed has no shell only a dark green skin. In this skin there a the most nutrients. You can eat the seed straight away including the skin.

What kind of salt is used for the roasted and salted snack seeds?
The seeds are dipped in sea-salt water, dried in the sun and then roasted. This gives a fine, salty taste without too much saltiness.

Are the Pumpkin Seeds certified organic?
Yes. The seeds are certified organic and conform to the highest quality standards. We only use certified organic seeds.
 
Where does this Special Pumpkin originate from?
Originally Christopher Columbus brought the pumpkin from South America to Europe.  In Styria, the south-east region of Austria,they are very common. The botanical name of the pumpkin is
"Cucurbita Pepo var. Styriaca" or simply the “Oil Pumpkin”.

Do Pumpkin Seeds help with prostate problems?
In Styriaca (Austria), where the pumpkin originated, there are no known prostate or menopausal problems. The pumpkin seed may prevent prostate problems and assist in treatment in its initial stage. Medical advice is recommended.

What happens with the rest of the Pumpkin if you are only using the Seeds?
This kind of pumpkin is really only grown for its seeds.  Seeds are harvested using a specially designed harvester directly from the field. The harvester picks up the pumpkin, crushes it then  separates the seeds and flesh. The seeds are collected in the harvester and the flesh is returned to the soil as natural green manure.

What about the unsaturated fatty acids in the Pumpkin Seeds?
There are poly and mono unsaturated fatty acids in our Pumpkin Seeds (oleic Omega 9, Linoleic Omega 6 and Omega 3). 

Do Pumpkin Seeds have vitamins?
Yes, our Pumpkin Seed Oil is a great source of Vitamins A, B1, B2, B6, C, D, E, and K.

Do Pumpkin Seeds have Minerals?
Yes Pumpkin Seed Oil is a great source of minerals including calcium and magnesium

Do you use imported Pumpkin Seeds?
Trend Products APA Pty (Producer) only uses certified organic pumpkin seeds.  Due to overwhelming demand, Trend Products decided to import Certified Organic Pumpkin Seeds from Austria. This is in addition to the seeds grown at the Walsh River Farm.  The importation of pumpkin seeds will only continue until there is enough locally grown and certified organic pumpkin seeds in Australia.

Do the Pumpkin Seeds have Antioxidants?
Yes. In addition to many Antioxidants Pumpkin Seeds have also trace elements like Potassium, Phosphorus, Magnesium, Calcium, Iron, Copper, Manganese, Selenium, Zinc and important Vitamins (E, B1, B2, B6, C, A, D).

Where can we buy these Pumpkin Seeds?
Click the “Outlets” Button (in left panel), then your preferred “State” on the     
map of  Australia.
IF “Australian Tropical Products” already has outlets in that state this will be indicated in a new window.
If “Australian Tropical Products” does not have an outlet in your chosen state or the next outlet is too far away from your home, you still can buy our products via our Web Page Shopping Cart.

If you would like to suggest a store you think might be interested in selling our products in your area,  please send us an e-mail at: sales@australiantropicalproducts.com.au
We will keep you informed about our progress in this new market and reward you, if a  positive arrangement results.

How do the Pumpkin Seeds get to my place?
In Australia by Australian Express Post.
International orders by Australia Post courier.

I can’t find an answer to my question in the FAQs. What can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au

Top of Page

FAQ Bamboo - Shoots

What is the main use for the Marinated Bamboo Shoots?
There are many delicious serving variations. Here are some common suggestions: Entrée Platter, Bamboo Caesar with a Bite, Savoury Gourmet Layers. Find more on “Recipes”

How can I store the Marinated Bamboo Shoots?
Unopened jars can be stored without refrigeration. Once open, it is better to store in the fridge.

Where can we buy the Bamboo Shoots?
We sell the Bamboo Shoots in Retail shops in Australia,specially in Tropical North Queensland, and on the Web.

How do the Bamboo Shoots get to my place?
In Australia by Australian Express Post.
International orders by Australia Post courier.

There is no answer to my question in the FAQs what can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au 

Top of Page

FAQ - Beef Jerky

Does the Beef Jerky have Proteins?
Yes, the Beef Jerky is very high in proteins, because it derives from grass fed beef.

What’s about the fat?
This Beef Jerky has a very low fat content, because we select only free range and grass fed cattle.

Where can we buy the Beef Jerky?
We sell the Beef Jerky in different Retail Outlets in Australia specially in Tropical North Queensland and on the Web in our Online Shop.


How does the Beef Jerky get to my place?
In Australia by Australian Express Post.
International orders by Australia Post courier.

There is no answer to my question in the FAQs what can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au?subject= 

Top of Page

FAQ - Nut Health Bars

Are the Nut Bars “Gluten, Dairy and Wheat Free”?
Yes! Aussie Snax and Kuranda Bars are Free of any “Gluten, Dairy or Wheat".

Do you use artificial Colours and Preservatives?
No! Aussie Snax and Kuranda Bars are FREE of any artificial Colours and Preservatives.

Do you add any Sugar in the Nut Bars?
No! We don’t use any added Sugar in the Aussie Snax and Kuranda Bars (except Choco Bite). The Nut Bars are sweetened only with Honey.

Do you also have Peanut Free Bars?
Yes! The Aussie Snax "Almond Nut Snak Bar" has no Peanuts. As well the Pumpkin Seed Bar, which is free of any nuts.

What is the difference between Aussie Snax / Kuranda Bars and
Pumpkin Seed Bars?
Aussie Snax and Kuranda Bars are both made from a variety of nuts and seeds. The name of the bar determinates the main amount of nuts in the bars.  The Pumpkin Seed Bar is free of any nuts.

What is "Gluten"
“Gluten is an amorphous mixture of ergastic (i.e. non-living) Proteins found combined with starch in the Endosperm of some cereals, notably wheat, rye, and barley. It constitutes about 80% of the proteins contained in wheat, and is composed of the proteins gliadin and glutenin. Gluten is responsible for the elasticity of kneaded dough, which allows it to be leavened, as well as the "chewiness" of baked products like bagels.
(Definition by WIKIPEDIA)

Where can I buy  “Aussie Snax / Kuranda Bars and
Pumpkin Seed Bars”?
Click the “Outlets” Button (on left panel), then your “State” on the Map of Australia.
If “Australian Tropical Products” already has outlets in the state you have chosen, they will appear.
If “Australian Tropical Products” does not have an outlet in your chosen state, or the closests outlet is too far from your home, you can still order products via our Web Page Shopping Cart.
If you would like to suggest a store you think may be interested in selling our products in your area, please send us an e-mail to sales@australiantropicalproducts.com.au
We will keep you informed about our progress in this new market and reward you, if a  positive arrangement results.

How do the Nut Bars get to my place?
In Australia by Australian Express Post.
International orders by Australia Post courier.

I can’t find an answer to my question in the FAQs. What can I do?
Please send us an e-mail to question@australiantropicalproducts.com.au

Top of Page

FAQ - Pumpkin Seed Bar

Are the Pumpkin Seed Bars “Gluten, Dairy and Wheat Free”?
Yes! We specially developed this real Seed Bar to get a product free of any “Gluten, Dairy or Wheat".

Do you use artificial Colours and Preservatives?
No! The Seed bar is completely Free of any artificial Colours and Preservatives.

Do you add any Sugar to the Pumpkin Seed Bars?
No! We don’t use any added Sugar to the Pumpkin Seed Bars. The Seed Bars are sweetened only with Honey.

Do you use any Nuts in the Pumpkin Seed Bars?
No! The Pumpkin Seed Bar is specially developed to be free of any nuts.

Where can I buy Pumpkin Seed Bars?
Click the “Outlets” Button, then your “State” on the Map of Australia.
IF “Australian Tropical Products” already has outlets in the State you have chosen, they will appear in a new window.
If “Australian Tropical Products” does not have an outlet in your chosen state or the closest outlet is too far from your home, you can still order products via our Web Page Shopping Cart.
If you would like to suggest a store you think may be interested in selling our products in your area, please send us an e-mail to sales@australiantropicalproducts.com.au
We will keep you informed about any outcomes of your suggestion and reward you if a positive arrangement is reached as a result of your suggestion.

How do the Bars get to my place?
In Australia: by Australian Express Post.
International orders: By Australia Post courier.

Top of Page

FAQ - Payment Methods

How can I pay my purchase?

We accept the following Credit Cards: Visa and Master Card.

You may also pay with PayPal, or ordering from Australia by Australia Post Money Order.

If you do not have one of the mentioned payment options please contact us before proceeding with an order at sales@australiantropicalproducts.com.au.

Do you accept cheques?
Our online shop doesn’t accept cheques .

If you do need to pay by cheque, you will need to order manually. Please keep in mind, that we will not despatch products until your cheque has been cleared.

An additional handling charge of $5 will apply.

Do you accept cash on delivery?
No. As an alternative,  please purchase by money order from Australia Post.  

Please keep in mind, we will not despatch products until your payment has arrived.

I don’t have a PayPal account, how can I pay?
You do not need to have a PayPal account to pay with PayPal. 

PayPal lets you conveniently send money through the internet. PayPal is very safe. You can pay with your credit card, bank account, or having an account with PayPal with your PayPal balance. This payment methods all work without ever exposing your numbers to the merchant. PayPal doesn’t charge you fees to send money to “Australian Tropical Products”.

Does the product price include packaging costs?

Yes all product prices include packaging costs.

Does the product price include shipment costs?

No, the product price does not include shipment costs.

The shipment costs you pay for your purchase with

Australian Tropical Products will show in the shopping

cart checkout.

Does the product price include GST?

Yes all our product prices include GST.

I can’t find an answer to my question in the FAQ’s. What can I do?
Please send us an e-mail with your question to question@australiantropicalproducts.com.au

Top of Page

FAQ - Shipment/Packaging

Why do you use Express Shipment?
Our products are of the highest quality and it is important to us that they arrive at their destination as quickly and safely as possible. Australia Post's Express Service guarantees this.

Does the product price include packaging costs?

Yes all product prices include packaging costs.

Does the product price include shipment costs?

No, the product price does not include shipment costs.

The shipment costs you pay for your purchase with

Australian Tropical Products will show in the shopping

cart checkout.

Does the product price include GST?

Yes all our product prices include GST.

Can I track my parcel during shipment with Australia Post Express?

No, it is not possible to track an Australia Post Express parcel with the Internet.

If you don’t get your parcel in max. 5 days after you ordered

please let us know by sending us an email to question@australiantropicalproducts.com.au

In reply we will send you your parcel number to enable you to follow up with your Post Office where your parcel is.

Is my parcel registered?

No, actually we only register parcels on customer demand.

If you would like us to register your parcel please let us know by sending an e-mail to sales@australiantropicalproducts.com.au

Is my parcel insured?

Yes, all  parcels are insured to the value of AU $ 50.00 with Australia Post Express as well as

International shipments with Australia Post Express Courier. 

I can’t find an answer to my question in the FAQ’s.

What can I do?
Please send us an e-mail with your question to question@australiantropicalproducts.com.au

Top of Page